Returning an item

Return of New Goods - 14 Day “No Quibble” Peace of Mind Guarantee

IMPORTANT - You must obtain a Park Cameras Return number before sending items back to us.

If you change your mind on any new item you have bought in-store or through our website, we are pleased to offer a “no quibble” returns policy for 14 days after purchase. Please note that to qualify, all returned items must be returned as new:

• If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging

• You haven’t used the item (items are not sold on a trial basis)

• The item contains no personal data and has not been registered to a user.

Returned items must be accompanied by any promotional items included at the time of sale and an original receipt.

Refunds will only be made using the method of purchase (e.g. same debit/credit card) to the value shown on the receipt. You are responsible for returning the goods and any associated costs incurred.

While you have to pay to return the goods, we will refund the standard delivery cost of getting the goods to you in the first place (if you paid for delivery). If you opted for an enhanced service e.g. next day, we will only refund the standard delivery cost.

Software, film, batteries and memory cards will only be accepted if still sealed. The following items are excluded: gift vouchers, products that have been used , and all personalised items.  Any returns not conforming to the above may be subject to a deduction from the refund if the product has been reduced in value due to handling them beyond what is necessary to establish their nature, characteristics and function. We may refuse the return of items without the original packaging or where it has been returned in poor condition.

Return of Used (pre-owned) Goods

Used (pre-owned) goods may be returned within 14 days of purchase. Refunds are assessed on a case-by-case basis and return of used goods will only be accepted if they are returned in the same condition as sold. Used goods must not have any additional signs of use or damage which includes a significant increase in shutter actuations from the count when sold. All accessories that were included at the point of sale must be returned. A deduction from the refund may be made for reducing the value of the product.

Christmas Gift Returns Policy

For gift purchases made between 20 November and 24 December 2023 (inclusive) we are happy to extend our normal returns policy as follows:

• Goods are returned unopened and in an “as new” condition.
• You contact our customer service team no later than 8 January 2024, or 30 days from the date of delivery (whichever is later) to inform us that the goods are unwanted.
• You return the goods to us within 14 days of notifying us that the goods are unwanted.

Faulty Goods

If your product develops a fault within 30 days of purchase, then please return it to one of our stores with its original packaging, all accessories and proof of purchase. We reserve the right to inspect the item to verify the fault. We will either exchange it for the same make and model, or arrange a refund. This excludes items where faults have been caused by customer neglect, misuse, accidental damage or fair wear and tear.

If your product develops a fault after 30 days of purchase, please return it to us and we will offer to repair the product under the manufacturer's warranty (where applicable, and subject to proof of purchase). Where a product is not covered by a warranty and/or proof of purchase cannot be provided we will instead provide you with a repair estimate. More information on our camera repairs service.

Terms and Conditions

This policy applies to consumers only (not business customers). These policies do not affect your statutory rights. For full details please refer to our terms and conditions.

How to return goods to Park Cameras

1. Before sending anything to us, you must obtain a PCR (Park Cameras Returns) number by calling one of our sales advisors on 01444 23 70 70.
2. We will record the details of your return and issue you with a unique PCR number that can be used to track your return.
3. Send back your item, ensuring that it is well packed and that your unique reference number is clearly displayed on the outside of the box.

The address to send your return to is:

Park Cameras Returns Dept
Dukes Court
Victoria Business Park
Burgess Hill
West Sussex
RH15 9TT