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Job Opportunities at Park Cameras

Park Cameras is one of the leading independent photographic retailers in the UK. We have an excellent reputation that has been built up during the 50 years that we have been in business. We sell a comprehensive range of cameras, camcorders, accessories and digital products. Our existing staff are very knowledgeable and are well adept to offer sound buying advice and technical assistance to photographic beginners and pros alike.

We’re always keen to hear from photo enthusiasts who would like to join our team and who are:

  • Energetic and Positive
  • Reliable and Customer Focused
  • Interested in Photography
  • Enthusiastic about the technical side of cameras and lenses

Most of our vacancies are at our Burgess Hill head office/store, but sales roles are also available at our London store. Sales roles are available both part-time and full-time. We pay market-rate salaries (depending on skills and experience), and offer a staff discount scheme, contributory pension scheme and annual company profit-share scheme.

Please see below for our current vacancies. If these roles aren't what you're looking for but you'd love to join our team and would like us to keep your details on file, please send your CV and covering letter to us at jobs@parkcameras.com

Customer Care & Sales Advisor – Burgess Hill

A great opportunity has arisen to join the Customer Care Team Sales Advisor position. Reporting to the Contact Centre Manager and working as part of a small team of 10, you will be responsible for managing customer communication along a multi-channel, inbound telephone calls, or inbound email/website LiveChat / social media communications.

The Person

The ideal candidate will be enthusiastic and energetic, with strong listening and customer services skills and the ability to proactively resolve customer queries and issues. Knowledge is key to our customers, so photographic and ideally video expertise is a must in this role. You will be able to quickly build rapport with colleagues and customers, be able to deal with queries calmly and professionally. You will have retail, contact centre or administration experience, be able to communicate clearly and fluently, and to use language appropriate for each customer. You will be comfortable using computers and have experience of computer-based sales and order management systems.

You will be experienced in delivering outstanding service with a strong customer service ethic and an organised approach. As well as being flexible and adaptable you will be able to effectively manage your own time and prioritise tasks.

Key Responsibilities

Inbound Telephone channel:

  • Ensuring inbound calls are answered in a professional and friendly manner
  • Answering general customer questions and product queries, using available resources
  • Accurately entering customer information and payments on the system
  • Ensuring that status changes to customer back-orders is communicated
  • Ensuring that incoming stock is allocated to customer back-orders, customers are contacted for payment and goods are promptly dispatched
  • Keeping appropriate call records for future reference
  • Dealing with customer issues, resolving where possible and escalating where required

 

Inbound Email/Website LiveChat/Social Media channel:

  • Ensuring all inbound service email queries are responded to within 24 hours
  • Dealing with website LiveChats in a prompt and professional manner
Apply for this role

Trade in your old equipment

Fast and easy trade in service ensures your old gear is collected efficiently and you are paid quickly! It's very simple to trade in your unwanted photography gear. Just head over to our dedicated Sell or Part Exchange page, fill out the details, and we'll get back to you with an offer for your old gear. Take the cash, or put it towards the cost of your new gear. It's up to you! Find out more