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Job Opportunities at Park Cameras

Park Cameras is one of the leading independent photographic retailers in the UK. We have an excellent reputation that has been built up during the 50 years that we have been in business. We sell a comprehensive range of cameras, camcorders, accessories and digital products. Our existing staff are very knowledgeable and are well adept to offer sound buying advice and technical assistance to photographic beginners and pros alike.

We’re always keen to hear from photo enthusiasts who would like to join our team and who are:

  • Energetic and Positive
  • Reliable and Customer Focused
  • Interested in Photography
  • Enthusiastic about the technical side of cameras and lenses

Most of our vacancies are at our Burgess Hill head office/store, but sales roles are also available at our London store. Sales roles are available both part-time and full-time. We pay market-rate salaries (depending on skills and experience), and offer a staff discount scheme, contributory pension scheme and annual company profit-share scheme.

Please see below for our current vacancies. If these roles aren't what you're looking for but you'd love to join our team and would like us to keep your details on file, please send your CV and covering letter to us at jobs@parkcameras.com

Customer Care & Sales Advisor (Full-Time) – BURGESS HILL CONTACT CENTRE

A great opportunity has arisen to join the Customer Care Team in Customer Care & Sales Advisor position. Reporting to the Contact Centre Manager and working as part of a small team of eight, you will be responsible for managing customer communication along a multi-channel, inbound telephone calls, or inbound email/website LiveChat / social media communications.

The Person

The ideal candidate will be enthusiastic and energetic with a positive outlook, with strong listening and customer services skills and the ability to proactively resolve customer queries and issues. Knowledge is key to our customers, so photographic and ideally video expertise is a must in this role. You will be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally. You will have retail, contact centre or administration experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer. You will be comfortable using computers and have experience of computer-based sales and order management systems.

You will be experienced in delivering outstanding customer service. Target focussed with strong a customer service ethic, retail experience, and an organised approach. As well as being flexible and adaptable you will be highly numerate, able to effectively manage your own time and prioritise tasks. Telephone-based customer service experience is an essential requirement for the role.

Key Responsibilities

Inbound Telephone channel:

  • Ensuring inbound calls are answered to meet agreed abandon rate and answer time targets
  • Answering general customer queries, using available resources
  • Accurately entering customer information and payments on the system
  • Ensuring that status changes to customer back-orders is communicated
  • Ensuring that incoming stock is allocated to customer back-orders, customers are contacted for payment and goods are promptly dispatched
  • Liaising with the dispatch team to meet customer delivery requirements
  • Keeping appropriate call records for future reference
  • Dealing with customer complaints, resolving where possible and escalating where required

Inbound Email/Website LiveChat/Social Media channel:

  • Ensuring all inbound service email queries are responded to within 24 hours
  • Dealing with website LiveChats in a prompt and professional manner
Apply for this role

B2B Executive – LONDON STORE

Reporting to the B2B Sales Manager, you will be responsible for delivering excellent customer service, ensuring quotes meet SLA requirements and orders are dispatched on time. This is a busy, varied and interesting role that requires high levels of organisation and a proactive approach to task and workload management. In return we offer a competitive salary, Monday to Friday schedule and company profit share.

Knowledge of photography is a requirement for this role. Knowledge of video and video accessories is desirable.

Job Requirements / Skills

  • Strong communication skills, both verbal and written
  • Comfortable working with spreadsheets and familiar with calculating margin and mark-ups
  • Excellent customer skills and comfortable talking on the phone
  • Enjoys improving processes and having fun while doing it
  • Is an excellent multitasker with the ability to prioritise well
  • Anticipates the needs of others and thinks two steps ahead
  • Enjoys a fast-paced environment, extremely organised with a high level of accuracy

Key Responsibilities

  • Support the B2B Sales Manager by organising client meetings, preparing information/ quotes for negotiations and attending key events
  • Coordinate and book follow-up calls on a monthly or quarterly basis for existing B2B customers and to attract additional quotes and revenue.
  • Research and produce quotes that fully meet customer requirements to agreed SLAs
  • Maintains client/business database and actively manages relationships with existing customers
  • Ensures that orders are processed according to agreed delivery requirements, providing required email/phone communications
  • Advising customers on backorder product availability and ensuring in-stock orders are dispatched on-time and in-full to agreed SLAs
  • Confirm all B2B orders with the warehouse to ensure dispatch targets are met
  • Work with Finance to ensure payments are up to date, monies owing chased and do not become overdue
Apply for this role

Trade in your old equipment

Fast and easy trade in service ensures your old gear is collected efficiently and you are paid quickly! It's very simple to trade in your unwanted photography gear. Just head over to our dedicated Sell or Part Exchange page, fill out the details, and we'll get back to you with an offer for your old gear. Take the cash, or put it towards the cost of your new gear. It's up to you! Find out more