Returning an Item
Return of New Goods - 14 Day “No Quibble” Peace of Mind Guarantee
If you change your mind on any new item you have bought in-store or through our website, we are pleased to offer a “no quibble” returns policy for 14 days after purchase. Please note that to qualify, all returned items must be returns as new - unopened and unused - within 14 days of purchase and must be accompanied by any promotional items included at the time of sale and an original receipt.
Software, film, batteries and memory cards will only be accepted if still sealed. The following items are excluded: gift vouchers, all opened/used items, all personalised items, all clearance/sales items. Any returns not conforming to the above are at the manager's discretion only (and may be subject to a 10% restocking fee).
Return of Used (pre-owned) Goods
Used (pre-owned) goods may only be returned within 7 days of purchase and will be subject to a 10% re-stocking fee unless faulty. Refunds are assessed on a case-by-case basis, and return of used goods will only be accepted if they are returned in the same condition as sold.
If your product develops a fault within 30 days of purchase, then please return it to one of our stores with its original packaging, all accessories and proof of purchase. We reserve the right to inspect the item to verify the fault. We will either exchange it for the same make and model, or arrange a refund. This excludes items where faults ahve been caused by customer neglect, misuse, accidental damage or fair wear and tear.
If your product develops a fault after 30 days of purchase, please return it to us and we will offer to repair the product under the manufacturer's warranty (where applicable, and subject to proof of purchase). Wherea product is not covered by a warranty and/or proof of purchase cannot be provided we will instead provide you with a repair estimate. More information on our
camera repairs service.
This policy applies to consumers only (not business customers). These policies do not affect your statutory rights.
How to return goods to Park Cameras
- Firstly, please notify us that you will be returning a product. This can be done either by speaking to one of our sales advisors on 01444 23 70 70, or e-mailing us by clicking here. If you do choose to email us, be sure to include all the relevant information, i.e. Your name, number, address, item you wish to return, reason for returning it, order number (located on your invoice)
- We will then issue you a unique reference number that is used for efficiency.
- Send back your item, ensuring that the it is packed well and that your unique reference number is clearly displayed on the outside of the box.
Park Cameras Returns Dept
Victoria Business Park