As per the newly announced government restrictions, our Burgess Hill store and London stores will remain closed. We will also no longer be offering our Click & Collect service from either of our store. Our website, contact centre and warehouse remain fully operational, so you can still purchase your new kit from us and receive the same excellent advice and service you are used to.
Burgess Hill Opening Times
London Opening Times
We are offering a Click and Collect service from our Burgess Hill store, however we will not be offering any product handling or trade-ins in our store. You will continue to be able to trade- in online.
In order for us to give you the best shopping and collecting experience, the process for collecting items from our Burgess Hill store will be as follows:
Please wait to receive confirmation via email and/or text message that your order is ready for collection before traveling to our store
Please park in a designated ‘Click and Collect’ bay in our large car park
Our doors will be closed. Simply knock and we will serve you.
You will pay for the item at collection. We can only accept Credit/Debit card payments.
Collections will be available 7 days a week, Monday – Saturday from 9am to 5.30pm and Sunday from 10am to 4pm.
In accordance with Government guidelines, face covering must be used when entering either of the Park Cameras stores from Friday 24th July. This is a measure put into place to not only to protect you, but also our other customers and colleagues.
Unfortunately, if any customers fail to comply with the guidance, we will politely ask you to leave our store.
To ensure a safe shopping experience we ask that if you can, please shop alone. Only bring one other person from the same household, if you need special assistance or if you need to bring your children with you.
There will be a queuing system outside to manage entry into the store. We’ll have colleagues and signage throughout the store to help you stick to social distancing guidelines.
We have already implemented additional cleaning in our offices and warehouse, this will continue into our stores.
We will ensure all photographic equipment is cleaned before and after it is handled by a customer or colleague.
Hand sanitisers will be stationed at the entrance and throughout the store. We ask all customers to use the hand sanitiser upon entry into our stores.
New protective screens at tills have been installed.
We encourage you to use contactless or card payment methods to reduce the contact between you and our colleagues.
We have installed protective screens at tills to provide additional protection.
We are pleased to offer Click and Collect services from both our stores. You can order Click & Collect items now, and be able to collect your order at our stores from Monday 15th June.
In our Burgess Hill store we are offering a contactless Click and Collect service for our customers which will be operated outside of our store, while in London you will need to enter the shop to collect your order.
Please do not travel to our stores until you have received confirmation that your order is ready, as we will be unable to provide the collection if it is not ready.
You can continue to browse and purchase from our website and customer service team.
We are pleased to continue to be able to offer home delivery for our customers, with free delivery still available for all orders* over £50 and next day delivery also available.
We are pleased to offer you a full trade in service at both our Burgess Hill and London stores. We will be able to inspect your items and give you a quote, as you would be used to.
The items will then be cleaned, disinfected and ‘quarantined’ before being re-sold.
You will be able to trade in your goods for cash or for new gear!
We have put all the necessary safety measures in place to ensure you, our customer, and our colleagues are safe and remain health.
We do ask all customers to make use of the hand sanitiser at the entrance of our stores when entering.
If you would rather visit us virtually, from the comfort of your own home, we have built a new virtual personal shopping tool.
With this, you can schedule a 1 to 1 appointment with one of our colleagues at the stores, who can advise you on the perfect product for your needs.
We will be able to take your order directly during your appointment, and you will then be able to make payments with our contact centre.
See our appointment calendar here: Book an appointment
You will also be able to order online and enjoy free delivery on orders over £50 as well as having the option to have next day delivery on all orders placed before 4pm Monday – Thursday.
The opening times of our Burgess Hill and London stores may change. Please check our website for the most up to date opening times.
Click and collect will be available from both stores in Burgess Hill and London.
Please remember not to travel to our store until you have had confirmation that the order is ready for collection.
We are here to help, advise and guide you through the research and purchasing stage. We have an expert team of photographers in our contact centre, who will be able to help you with any questions you may have.
Our contact centre opening hours are available: Available Monday to Friday 9.00 - 5.30pm
Unfortunately, due to social distancing measures it will be difficult to run events in person, so School of Photography and other events will not resume.
However, we have been working hard to put together a lot of different and interesting events with our brands that you can take part in virtually.
See all details here: See our Events page
Our repairs department is up and running again. However, due to high volumes of workload there is a long lead time for repairs and supplier returns at the moment. Please call us to make any arrangements.
We would like to take this opportunity to thank all our customers for their loyalty and support during what is a very challenging and uncertain time for us all.
Events at Park Cameras
Throughout the year, Park Cameras hold and attend a range of events. For photographers currently stuck indoors, as opposed to our events that are traditionally held in store or on the road, we are currently working on a range of events that can be held in the comfort and safety of your own home. In these uncertain times, there’s never been a better time to get to grips with your camera, and hopefully we can help achieve this. Find out more