Job Opportunities at Park Cameras

Park Cameras is one of the leading independent photographic retailers in the UK. We have an excellent reputation that has been built up during the 40+ years that we have been in business. We sell a comprehensive range of cameras, camcorders, accessories and digital products. Our existing staff are very knowledgeable and are well adept to offer sound buying advice and technical assistance to photographic beginners and pros alike.

We’re always keen to hear from photo enthusiasts who would like to join our team and who are:

•    Energetic and Positive
•    Reliable and Customer Focused
•    Interested in Photography
•    Enthusiastic about the technical side of cameras and lenses

Most of our vacancies are at our Burgess Hill head office/store, but sales roles are also available at our London store.  Sales roles are available both part-time and full-time.  We pay market-rate salaries (depending on skills and experience), and offer a staff discount scheme, contributory pension scheme and annual company profit-share scheme.

Please see below for our current vacancies. If these roles aren't what you're looking for but you'd love to join our team and would like us to keep your details on file, please send your CV and covering letter to us at jobs@parkcameras.com

Ongoing Positions – register your interest!


We’re always keen to hear from people who would like to join our sales, customer care and warehouse teams.  We may not have a position immediately, but would be very happy to keep details on file and to make contact when a vacancy arises.  Please send your CV and covering letter to jobs@parkcameras.com.

Store Sales Advisor

Reporting to the Store Manager, and working as part of a small team, you will be responsible for managing all aspects of in-store customer service.  You will:

• Be enthusiastic and energetic with a positive outlook
• Be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories
• Have strong listening and customer services skills and the ability to proactively seek sales opportunities
• Be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally
• Have in-store sales experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer
• Be comfortable using computers and have experience of computer-based sales and order management systems


Customer Care & Sales Advisor

Reporting to the Customer Care Team Manager, and working as part of a small team, you will be responsible for managing all aspects of customer communication along a single channel –inbound telephone calls, or inbound email/website LiveChat/social media communications.  You will:

• Be enthusiastic and energetic with a positive outlook
• Be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories
• Have strong listening and customer services skills and the ability to proactively seek sales opportunities
• Be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally
• Have contact centre or sales administration experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer
• Be comfortable using computers and have experience of computer-based sales and order management systems

Warehouse Assistant

Reporting to the Warehouse Manager, and working as part of a small team, you will be work across all aspects of Warehouse operation on a daily basis – goods-in processing, despatching website customer orders, dealing with internal stock transfers/management and assisting with customer repairs/return as well as proactively undertaking general warehouse duties.  You will:

• Be enthusiastic and energetic with a positive outlook
• Be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories
• Have a strong goods-in/warehouse background, be highly organised and very attentive to detail
• Be able to build rapport with colleagues, be comfortable using computers and have experience of computer-based sales and order management systems
• Want to get stuck in, find solutions to problems and improve processes


Current Vacancies at Park Cameras:


Job Title: Customer Care & Sales Advisor
Location: Burgess Hill RH15
Salary: Dependent upon experience
Contract Type: Full Time - 40 hours/week
Apply with CV and covering letter to salesjobs@parkcameras.com

The Role

Reporting to the Customer Care Team Manager, and working as part of a small team of 5-8, you will be responsible for managing all aspects of customer communication along a single channel –inbound telephone calls, or inbound email/website LiveChat/social media communications.

The Person

The ideal candidate will be enthusiastic and energetic with a positive outlook, with strong listening and customer services skills and the ability to proactively seek sales opportunities. You will be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally. You will have contact centre or sales administration experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer. You will be comfortable using computers and have experience of computer-based sales and order management systems.

You will be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories.

Key Responsibilities

Inbound Telephone channel:

  • Ensuring inbound calls are answered to meet agreed abandon rate and answer time targets
  • Answering general and product-specific customer queries, using available resources
  • Seeking opportunities to make sales (in what is a competitive market)
  • Maintaining focus on achieving agreed call conversion rates, AOVs and attachment rates
  • Accurately entering customer information, sales orders and payments on the system
  • Keeping appropriate call records for future reference
  • Dealing with customer complaints, resolving where possible and escalating where required

Inbound Email/Website LiveChat/Social Media channel:

  • Ensuring all inbound email queries are responded to within 24 hours
  • Dealing with website LiveChats in a promp and professionally manner
  • Responding to customer comments on social media (e.g. Facebook)
  • Responding to positive and negative customer reviews (e.g. Trustpilot)

Job Title: Store Sales Advisor - London Store
Location: London W1T
Salary: Dependent upon experience
Contract Type: Full Time - 40 hours/week
Apply with CV and covering letter to londonjobs@parkcameras.com

The Role

A great opportunity has arisen to join the London Store Sales Team in a sales advisor position. Reporting to the Store Manager, and working as part of a small team of 5-8, you will be responsible for providing customers with great face-to-face service and product advice, closing sales, recording sales through the till and assisting the day-to-day store sales operations.

The Person

The ideal candidate will be enthusiastic and energetic with a positive outlook, confident and with strong listening and customer services skills. You will want to provide great service and proactively seek sales opportunities without making customers feel pressured. You will be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally. You will have store sales experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer. You will be comfortable using computers and have experience of computer-based sales and order management systems.

You will be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories. You will be physically fit (on your feet all day) and maintain a smart appearance. Good timekeeping, absolute honesty and integrity and reliability are also essential.

Key Responsibilities

  • Greeting customers entering the store
  • Assisting shoppers with product information and locating items they may be interested in
  • Delivering fantastic customer service and ensuring customers are delighted
  • Managing customer complaints and escalating to the manager where appropriate
  • Dealing with general queries and seeking advice from elsewhere where required
  • Processing sales through the till and ensuring relevant receipts and documentation are provided
  • Handling cash, debit or credit card
  • Handling returns, exchanges, part-exchanges, purchases of used equipment and in-store collections
  • Assisting with lab services when required
  • Assisting with pricing and label placement
  • Assisting with product placement and in-store promotional activity
  • Taking pride in the store and helping with general housekeeping/cleaning duties

Job Title: Store Sales Advisor
Location: Burgess Hill RH15
Salary: Dependent upon experience
Contract Type: Full Time - 40 hours/week
Apply with CV and covering letter to salesjobs@parkcameras.com

The Role

A great opportunity has arisen to join the Burgess Hill Store Sales Team in a sales advisor position. Reporting to the Store Manager, and working as part of a small team of 5-8, you will be responsible for providing customers with great face-to-face service and product advice, closing sales, recording sales through the till and assisting the day-to-day store sales operations.

The Person

The ideal candidate will be enthusiastic and energetic with a positive outlook, confident and with strong listening and customer services skills. You will want to provide great service and proactively seek sales opportunities without making customers feel pressured. You will be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally. You will have store sales experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer. You will be comfortable using computers and have experience of computer-based sales and order management systems.

You will be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories. You will be physically fit (on your feet all day) and maintain a smart appearance. Good timekeeping, absolute honesty and integrity and reliability are also essential.

Key Responsibilities

  • Greeting customers entering the store
  • Assisting shoppers with product information and locating items they may be interested in
  • Delivering fantastic customer service and ensuring customers are delighted
  • Managing customer complaints and escalating to the manager where appropriate
  • Dealing with general queries and seeking advice from elsewhere where required
  • Processing sales through the till and ensuring relevant receipts and documentation are provided
  • Handling cash, debit or credit card
  • Handling returns, exchanges, part-exchanges, purchases of used equipment and in-store collections
  • Assisting with lab services when required
  • Assisting with pricing and label placement
  • Assisting with product placement and in-store promotional activity
  • Taking pride in the store and helping with general housekeeping/cleaning duties

Job Title: Warehouse Assistant
Location: Burgess Hill RH15
Contract Type: Permanent / Full time
Sector: Retail
Salary: Dependent on experience
All CV’s to warehousejobs@parkcameras.com

Park Cameras is the UK’s leading independent photographic retailer, providing an unrivalled mix of imaging products, training, competitive pricing and customer service to both enthusiast and professional photographers.

We are a family run business, having been established for over 40 years and are a leading retailer in the specialist photographic market, with award-winning store, online retail, head office, warehouse, contact centre operation all based in Burgess Hill. We have recently opened a state-of-the art store in London with future ambition to become the first choice speciality photographic retailer in the UK.

This is an exciting and rare opportunity to join the company’s Mail Order team, during a period of growth and expansion.

Reporting to the Operations Manager, you should be able to work both individually and part of a team and have a strong work ethic.

As a Warehouse Assistant your key duties will include:

  • Processing orders
  • Picking and packing shipments
  • Booking in and storing stock
  • Processing repairs and returns
  • Any other duties

An ideal Warehouse Assistant will hold the following skills and experience:

Essential:

  • Strong attention to detail
  • Highly organised and methodical
  • Excellent numerical skills
  • Trustworthy and honest
  • Accurate
  • Ability to learn quickly
  • Problem solver
  • Good telephone manner

Desirable:

  • Previous experience in warehouse operations
  • Previous experience in retail
  • Previous experience working within a mail order operation

In return you will receive a competitive salary depending on experience.

If you meet the above criteria and have the necessary relevant experience please apply in writing, enclosing your CV.


Job Title: Merchanise Planner
Location: Burgess Hill RH15
Salary: dependent on experience
Contract Type: Full Time - 40 hours/week
Apply with CV and covering letter to marketingjobs@parkcameras.com

Park Cameras is a growing and exciting family-run business with an outstanding opportunity join the buying team. Having been established for over 40 years, we are a leading retailer in the specialist photographic market, with an award-winning store and head office operation based in Burgess Hill, as well as a state-of-the art London store since 2013. We aspire to become the first-choice speciality photographic retailer across the UK.

Reporting to the Buying Manager, you will be responsible for managing stock levels across all stores and warehouses, identifying sales trends for the company. You will work closely with our marketing and finance teams to meet the company’s objectives. A keen interest in photography would be beneficial but not a necessity.

You should be able to work individually and as part of a team, with strong inter-personal and relationship-building skills and able to persuade and influence others. You will be strong analytically and numerically, focussed on delivering results and commercially-aware. You will have a strong work ethic and uphold Park Cameras’ professional ethics and values at all times.

The main duties of the role include:

  • Stock control – maximising availability of key lines whilst minimising inventory, ordering stock in a timely manner, managing down aged stock
  • Replenishment ordering – working as backup to the wider buying team to place individual orders on central systems & various manufacturer order placement portals.
  • Stock transfer requests – balancing stock across branches to ensure sales rates are catered for, allowing for stock room capacity
  • Demand management – monitoring, analysing and reacting to market fluctuations and changes in supply and demand in a timely manner
  • Sales forecasting – working with online and offline channel managers to ensure company sales targets are met, producing regular sales forecasts
  • Admin support - Ensuring systems are accurate and up-to-date (including price lists, back order reports, buying/selling notes)
  • Product Set-up – Working with the buying & marketing teams, online and offline to setup new products from suppliers
  • Product maintenance – utilising system data reports, to correct and implement status & data integrity requirements
  • Market analysis - analysing consumer buying patterns, product knowledge (including attending UK and overseas trade fairs to source new products), predicting future market and product trends and providing regular market insight to the SMT

Park Cameras is one of the leading independent photographic retailers in the UK. We have an excellent reputation that has been built up during the 40 years + that we have been in business. We sell a comprehensive range of cameras, camcorders, accessories and digital products. Our existing staff are very knowledgeable and are well adept to offer sound buying advice and technical assistance to photographic beginners and pros alike.

Our approach has been very successful and we have been voted:

Online retailer of the year 2007 (What Digital Camera Magazine)
Good Service Award 2008 (What Digital Camera Magazine)
Independent Retailer of the Year 2008 (Pixel)
Good Service Award 2009 (What Digital Camera Magazine)
Good Service Award 2011 (What Digital Camera Magazine)
Good Service Award 2012 (What Digital Camera Magazine)
Good Service Award 2013 (What Digital Camera Magazine)
Good Service Award 2014 (What Digital Camera Magazine)
Good Service Award 2015 (What Digital Camera Magazine)
Good Service Award 2016
(What Digital Camera Magazine)
Good Service Award 2017 (Amateur Photographer Magazine)
Gold Good Service Award 2017 (Practical Photography Magazine)

We have also been given the following manufacturers accreditations:

  • Adobe Digital Imaging Specialist
  • Bowens Gold Dealer
  • Canon Pro Partner
  • Epson Pro Photo Specialist Partner
  • Fujifilm Approved Digital Retail Centre
  • Fuji Digital Imaging Dealer
  • Fujifilm Minilab Gold Award Winner - 2008, 2010
  • Gitzo 5 Star Dealer
  • Nikon Binocular and Spotting Scope Specialist
  • Nikon Pro Dealer
  • Olympus PEN Elite Centre
  • Panasonic Photographic Specialist
  • Pentax Pro Centre
  • Ricoh Platinum Dealer
  • Samsung Specialist Centre
  • Sandisk Authorised Stockist
  • Sigma Digital Specialist Stockist
  • Sony Alpha Centre of Excellence
  • Tamron Super Stockist

We are always at the forefront of technical advances and thus we have ongoing in house and external training to keep up with all photographic developments.