Park Cameras is one of the leading independent photographic retailers in the UK. We have an excellent reputation that has been built up during the 40+ years that we have been in business. We sell a comprehensive range of cameras, camcorders, accessories and digital products. Our existing staff are very knowledgeable and are well adept to offer sound buying advice and technical assistance to photographic beginners and pros alike.

We’re always keen to hear from photo enthusiasts who would like to join our team and who are:

•    Energetic and Positive
•    Reliable and Customer Focused
•    Interested in Photography
•    Enthusiastic about the technical side of cameras and lenses

Most of our vacancies are at our Burgess Hill head office/store, but sales roles are also available at our London store.  Sales roles are available both part-time and full-time.  We pay market-rate salaries (depending on skills and experience), and offer a staff discount scheme, contributory pension scheme and annual company profit-share scheme.

Please see below for our current vacancies. If these roles aren't what you're looking for but you'd love to join our team and would like us to keep your details on file, please send your CV and covering letter to us at jobs@parkcameras.com

Ongoing Positions – register your interest!


We’re always keen to hear from people who would like to join our sales, customer care and warehouse teams.  We may not have a position immediately, but would be very happy to keep details on file and to make contact when a vacancy arises.  Please send your CV and covering letter to jobs@parkcameras.com

Store Sales Advisor

Reporting to the Store Manager, and working as part of a small team, you will be responsible for managing all aspects of in-store customer service.  You will:

• Be enthusiastic and energetic with a positive outlook
• Be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories
• Have strong listening and customer services skills and the ability to proactively seek sales opportunities
• Be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally
• Have in-store sales experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer
• Be comfortable using computers and have experience of computer-based sales and order management systems


Customer Care & Sales Advisor

Reporting to the Customer Care Team Manager, and working as part of a small team, you will be responsible for managing all aspects of customer communication along a single channel –inbound telephone calls, or inbound email/website LiveChat/social media communications.  You will:

• Be enthusiastic and energetic with a positive outlook
• Be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories
• Have strong listening and customer services skills and the ability to proactively seek sales opportunities
• Be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally
• Have contact centre or sales administration experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer
• Be comfortable using computers and have experience of computer-based sales and order management systems

Warehouse Assistant

Reporting to the Warehouse Manager, and working as part of a small team, you will be work across all aspects of Warehouse operation on a daily basis – goods-in processing, despatching website customer orders, dealing with internal stock transfers/management and assisting with customer repairs/return as well as proactively undertaking general warehouse duties.  You will:

• Be enthusiastic and energetic with a positive outlook
• Be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories
• Have a strong goods-in/warehouse background, be highly organised and very attentive to detail
• Be able to build rapport with colleagues, be comfortable using computers and have experience of computer-based sales and order management systems
• Want to get stuck in, find solutions to problems and improve processes


Current Vacancies at Park Cameras:




Job Title: Customer Care Manager
Location: Burgess Hill RH15
Salary: Dependent upon experience
Contract Type: Full Time - 42.5 hours/week
Apply with CV and covering letter to salesjobs@parkcameras.com


The Role

An exciting opportunity has arisen for a Customer Service Manager, who will run the company’s Customer Care team as well as the Sales Order processing team.  Reporting to the Operations Director, you will oversee a team of 10-12 and be responsible for managing all aspects of customer care – including people, inbound calls, customer care emails/LiveChat/Facebook, sales order processing, customer care and complaints.  You will ensure that inbound phone calls are answered in-line with agreed SLAs, sales opportunities are acted upon professionally, orders are processed and despatched punctually, customers are updated on the status of their orders and make customers happy.  You will be able to self-motivate and inspire enthusiasm within your team, whilst holding team members accountable for their performance.  You will drive the customer contact centre forwards to meet the company’s growth ambitions.

The Person

The ideal candidate will be enthusiastic and energetic with a positive outlook, with strong a customer service ethic, retail experience, an ability to get the best from people and great inbound telesales abilities.  As well as being flexible and adaptable you will be highly organised, able to effectively manage your own time and prioritise tasks. Telephone-based customer service experience is an essential requirement for the role, as is a proven demonstration of good loyalty to a past employer.

 
You will be hands-on and not afraid to get stuck in on a daily basis.  You will work closely with our operational, buying and finance teams to meet the company’s objectives. A keen interest in photography/technology would be beneficial but not a necessity.


Key Responsibilities

The main duties of the role include (with equal importance):

  • People Management
    • Leading, managing and motivating a customer service team and sales order processing team
    • Recruitment and induction of new team members
    • Training and development on a continuous basis, sharing best-practice in customer service and sales skills, as well as new product training

  • Customer Contact Management
    • Forecasting – accurate and timely reporting of forecast demand (incl. planned promotions)
    • Resourcing – planning adequate resources and suitable rotas to meet forecast demand
    • Call answering – ensuring inbound calls are answered to meet agreed abandon rate and answer time targets
    • Customer service – answering general and product-specific customer queries, with a focus on giving excellent advice and sales conversion
    • Emails – ensuring email queries are promptly and professionally managed
    • Livechat – ensuring the website Livechat facility is functioning
    • Facebook/other social media – ensuring that all customer interactions are promptly managed

  • Sales Order Management
    • Selling – maintaining focus on achieving agreed call conversion rates, AOVs and attachment rates
    • Ordering – ensuring internal orders are placed via the Purchasing Team for out-of-stock items
    • Processing – ensuring all web and store orders are processed each day before the agreed deadline
    • Dispatch – liaising with the dispatch team to meet customer delivery requirements

  • Customer Care
    • Delivery management – ensuring that status changes to customer back-orders is communicated
    • Back-orders – ensuring that incoming stock is allocated to customer back-orders and promptly dispatched
    • Feedback – undertaking quality surveys to measure customer satisfaction (both absolute and relative to competitors) and identify areas for improvement
    • TrustPilot – ensuring customer reviews are responded to promptly, with appropriate comments and resolving problems where needed

  • Complaints Handling
    • Response – dealing with customer complaints howsoever arising
    • Investigation – working with colleagues to identify root-causes of operational problems
    • Resolution – ensuring that appropriate solutions are promptly implemented



Job Title: Finance Manager
Location:
Burgess Hill RH15
Salary: Dependent upon experience
Contract Type: Full Time - 42.5 hours/week
Apply with CV and covering letter to financejobs@parkcameras.com



The Role

A great opportunity has arisen to join the Management Team and run the company’s small Finance department (2 additional FTEs).  Reporting to the Finance & Operations Director, you will be responsible for day-to-day running of the finance office, sales & purchases ledgers, cash forecasting, supplier support, VAT, payroll/HR administration and production of management reporting/accounts.


The Person



The ideal candidate will be enthusiastic and energetic with a positive outlook, be highly organised and efficient, with a high level of accuracy and attention to detail.  You will be able to effectively manage your own time and prioritise tasks, be able to self-motivate and inspire enthusiasm within your team, whilst holding team members accountable for their performance.  You will be organised and efficient, have excellent IT skills, especially in Microsoft Excel (vlookups, pivot tables), and be able to produce high-quality financial information efficiently and accurately. You will have previous experience with accounts and payroll software (previous experience using Access Dimensions would be advantageous but not essential).  You may be part or fully qualified ACCA/CIMA/ACA or qualified by experience in a similar role.

Key Responsibilities

The main duties of the role include (with equal importance):

·         Accounts & Book-keeping

o   Sales Ledger – overseeing all aspects including daily sales, settlement and cash handling/banking, invoicing credit accounts and credit control

o   Purchase Ledger – overseeing all aspects including invoice coding, processing, approval

o   Payments – ensuring suppliers are paid on-time, ensuring appropriate controls and preparing weekly and other payment runs for approval by the Director

o   Stock – ensuring stock-take adjustments are correctly recorded and reported

·         Cash Management

o   Reconciling daily bank statements

o   Posting receipts to appropriate accounts

o   Updating weekly cash flow forecast

Supplier Support

o   Supplier support - maintaining a detailed schedule of available credit schemes across all suppliers

o   Credit claims - working with the procurement team to ensure all available credits are claimed

o   Records - recording and monitoring supplier credits on the internal web system

o   Payment - ensuring that supplier credits are paid and liaising with suppliers as required

·         VAT

o   Producing and submitting quarterly VAT returns to HMRC

o   Submitting monthly EC sales list to HMRC

Payroll/HR

o   Producing offer letters, new starter documents, employment contracts

o   Processing leavers and producing P45s

o   Calculating monthly and quarterly staff sales incentive payments

o   Ensuring monthly payroll (c. 50 staff) produced accurately according to basic pay and overtime agreed

o   Processing payroll journals to the relevant nominal codes

o   Making HMRC PAYE/NIC and pensions contribution payments

o   Producing P60s and P11D calculations

o   Maintaining staff records on HRonline

Management Accounts & Reporting

o   Producing weekly and monthly sales and stock reports

o   Performing month-end procedures – including reviewing accuracy of postings, reconciling control accounts, calculating prepayments/accruals and other adjustments

o   Maintaining Fixed Asset Register

o   Production of Trial Balance and full month-end management accounts, with variance analysis of performance to budget

o   Reporting and analysis of store and departmental performance

o   Assisting with annual audit requirements

o   Assisting budget preparation

·         People Management

o   Leading, managing and motivating a small finance team (2 FTE)

o   Recruitment and induction of new team members

o   Training and development on a continuous basis, sharing best-practice and documentation





Job Title: Customer Care & Sales Advisor
Location:
Burgess Hill RH15
Salary: Dependent upon experience
Contract Type: Full Time - 40 hours/week
Apply with CV and covering letter to salesjobs@parkcameras.com


The Role



Reporting to the Customer Care Team Manager, and working as part of a small team of 5-8, you will be responsible for managing all aspects of customer communication along a single channel –inbound telephone calls, or inbound email/website LiveChat/social media communications.

The Person


The ideal candidate will be enthusiastic and energetic with a positive outlook, with strong listening and customer services skills and the ability to proactively seek sales opportunities.  You will be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally.  You will have contact centre or sales administration experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer.  You will be comfortable using computers and have experience of computer-based sales and order management systems.

You will be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories.


Key Responsibilities


·         Inbound Telephone channel:

o   Ensuring inbound calls are answered to meet agreed abandon rate and answer time targets

o   Answering general and product-specific customer queries, using available resources

o   Seeking opportunities to make sales (in what is a competitive market)

o   Maintaining focus on achieving agreed call conversion rates, AOVs and attachment rates

o   Accurately entering customer information, sales orders and payments  on the system

o   Keeping appropriate call records for future reference

o   Dealing with customer complaints, resolving where possible and escalating where required


·         Inbound Email/Website LiveChat/Social Media channel:

o   Ensuring all inbound email queries are responded to within 24 hours

o   Dealing with website LiveChats in a promp and professionally manner

o   Responding to customer comments on social media (e.g. Facebook)

o   Responding to positive and negative customer reviews (e.g. Trustpilot)




Job Title: Store Sales Advisor
Location:
Burgess Hill RH15
Salary: Dependent upon experience
Contract Type: Full Time - 40 hours/week
Apply with CV and covering letter to salesjobs@parkcameras.com


The Role


A great opportunity has arisen to join the Burgess Hill Store Sales Team in a sales advisor position.   Reporting to the Store Manager, and working as part of a small team of 5-8, you will be responsible for providing customers with great face-to-face service and product advice, closing sales, recording sales through the till and assisting the day-to-day store sales operations.



The Person


The ideal candidate will be enthusiastic and energetic with a positive outlook, confident and with strong listening and customer services skills.  You will want to provide great service and proactively seek sales opportunities without making customers feel pressured.  You will be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally.  You will have store sales experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer.  You will be comfortable using computers and have experience of computer-based sales and order management systems.

You will be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories.  You will be physically fit (on your feet all day) and maintain a smart appearance.  Good timekeeping, absolute honesty and integrity and reliability are also essential.


Key Responsibilities


  • Greeting customers entering the store
  • Assisting shoppers with product information and locating items they may be interested in
  • Delivering fantastic customer service and ensuring customers are delighted
  • Managing customer complaints and escalating to the manager where appropriate
  • Dealing with general queries and seeking advice from elsewhere where required
  • Processing sales through the till and ensuring relevant receipts and documentation are provided
  • Handling cash, debit or credit card
  • Handling returns, exchanges, part-exchanges, purchases of used equipment and in-store collections
  • Assisting with lab services when required
  • Assisting with pricing and label placement
  • Assisting with product placement and in-store promotional activity
  • Taking pride in the store and helping with general housekeeping/cleaning duties



Job Title: Buyer
Location:
Burgess Hill RH15
Salary: Dependent upon experience
Contract Type: Full Time - 42.5 hours/week
Apply with CV and covering letter to salesjobs@parkcameras.com


The Role

You will join a busy commercial department responsible for all product sourcing and ordering.

A full life cycle of product pricing, promotion and exposure, in conjunction with a number of suppliers, and individually managed accounts, mean this role involves co-ordinating across external suppliers and internal marketing teams. You will be responsible for achieving an annual sales target from both new and existing accounts.

The Person

An ideal buyer will be able to self-motivate and prioritise requirements, you will drive the supplier relationship forwards to meet the company’s growth ambitions.  You will have the following skills and experiences:

•    Enthusiastic and energetic with a positive outlook, with commercial awareness and sales/profit growth requirements awareness
•    As well as being flexible and adaptable you will be highly organised, able to effectively manage your own time and prioritise tasks.
•    Demonstrative retail buying experience is an essential requirement for the role, as is a proven demonstration of good loyalty to a past employer.

Key Responsibilities

The main duties of the role include:

•    Purchasing -
negotiating the best price on purchases, ensuring timely delivery, agreeing favourable payment terms
•    Supplier relationship management –
developing and maintaining strong working relationships with external suppliers/third parties including negotiating terms of contracts and annual purchasing targets
•    Stock control –
maximising availability of key lines whilst minimising inventory, ordering stock in a timely manner, managing down aged stock
•    Sales forecasting –
working with online and offline channel managers to ensure company sales targets are met, producing regular sales forecasts
•    Pricing –
setting competitive customer prices whilst maintaining targeted profit margins and responding to competitor’s price movements
•    Budgeting and cash flow management –
working with finance to ensure stock payments are within financial constraints
•    Supplier support –
working with suppliers to agree and claim financial support in a timely manner
•    Demand management –
monitoring, analysing and reacting to market fluctuations and changes in supply and demand in a timely manner
•    Training -
organising regular training events for in-store and telephone sales teams
•    Market analysis -
analysing consumer buying patterns, product knowledge (including attending UK and overseas trade fairs to source new products), predicting future market and product trends and providing regular market insight to the SMT
•    Marketing –
working with marketing to ensure initiatives are executed and appropriate marketing spend is allocated to various promotions according to product profitability, participating in suppliers’ promotional activities
•    Admin support -
Ensuring systems are accurate and up-to-date (including price lists, back order reports, buying/selling notes)


Job Title: Warehouse Assistant
Location: Burgess Hill RH15
Contract Type: Permanent / Full time
Sector: Retail
Salary - Dependent on experience
All CV’s to warehousejobs@parkcameras.com

Park Cameras is the UK’s leading independent photographic retailer, providing an unrivalled mix of imaging products, training, competitive pricing and customer service to both enthusiast and professional photographers.

We are a family run business, having been established for over 40 years and are a leading retailer in the specialist photographic market, with award-winning store, online retail, head office, warehouse, contact centre operation all based in Burgess Hill. We have recently opened a state-of-the art store in London with future ambition to become the first choice speciality photographic retailer in the UK.

This is an exciting and rare opportunity to join the company’s Mail Order team, during a period of growth and expansion.

Reporting to the Operations Manager, you should be able to work both individually and part of a team and have a strong work ethic.

As a Warehouse Assistant your key duties will include:

  • Processing orders
  • Picking and packing shipments
  • Booking in and storing stock
  • Processing repairs and returns
  • Any other duties

An ideal Warehouse Assistant will hold the following skills and experience -
Essential:

  • Strong attention to detail
  • Highly organised and methodical
  • Excellent numerical skills
  • Trustworthy and honest
  • Accurate
  • Ability to learn quickly
  • Problem solver
  • Good telephone manner

Desirable:

  • Previous experience in warehouse operations
  • Previous experience in retail
  • Previous experience working within a mail order operation

In return you will receive a competitive salary depending on experience.

If you meet the above criteria and have the necessary relevant experience please apply in writing, enclosing your CV.