Park Cameras is one of the leading independent photographic retailers in the UK. We have an excellent reputation that has been built up during the 40+ years that we have been in business. We sell a comprehensive range of cameras, camcorders, accessories and digital products. Our existing staff are very knowledgeable and are well adept to offer sound buying advice and technical assistance to photographic beginners and pros alike.

We’re always keen to hear from photo enthusiasts who would like to join our team and who are:

•    Energetic and Positive
•    Reliable and Customer Focused
•    Interested in Photography
•    Enthusiastic about the technical side of cameras and lenses

Most of our vacancies are at our Burgess Hill head office/store, but sales roles are also available at our London store.  Sales roles are available both part-time and full-time.  We pay market-rate salaries (depending on skills and experience), and offer a staff discount scheme, contributory pension scheme and annual company profit-share scheme.

Please see below for our current vacancies. If these roles aren't what you're looking for but you'd love to join our team and would like us to keep your details on file, please send your CV and covering letter to us at jobs@parkcameras.com

Ongoing Positions – register your interest!


We’re always keen to hear from people who would like to join our sales, customer care and warehouse teams.  We may not have a position immediately, but would be very happy to keep details on file and to make contact when a vacancy arises.  Please send your CV and covering letter to jobs@parkcameras.com

Store Sales Advisor

Reporting to the Store Manager, and working as part of a small team, you will be responsible for managing all aspects of in-store customer service.  You will:

• Be enthusiastic and energetic with a positive outlook
• Be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories
• Have strong listening and customer services skills and the ability to proactively seek sales opportunities
• Be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally
• Have in-store sales experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer
• Be comfortable using computers and have experience of computer-based sales and order management systems


Customer Care & Sales Advisor

Reporting to the Customer Care Team Manager, and working as part of a small team, you will be responsible for managing all aspects of customer communication along a single channel –inbound telephone calls, or inbound email/website LiveChat/social media communications.  You will:

• Be enthusiastic and energetic with a positive outlook
• Be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories
• Have strong listening and customer services skills and the ability to proactively seek sales opportunities
• Be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally
• Have contact centre or sales administration experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer
• Be comfortable using computers and have experience of computer-based sales and order management systems

Warehouse Assistant

Reporting to the Warehouse Manager, and working as part of a small team, you will be work across all aspects of Warehouse operation on a daily basis – goods-in processing, despatching website customer orders, dealing with internal stock transfers/management and assisting with customer repairs/return as well as proactively undertaking general warehouse duties.  You will:

• Be enthusiastic and energetic with a positive outlook
• Be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories
• Have a strong goods-in/warehouse background, be highly organised and very attentive to detail
• Be able to build rapport with colleagues, be comfortable using computers and have experience of computer-based sales and order management systems
• Want to get stuck in, find solutions to problems and improve processes


Current Vacancies at Park Cameras:




Job Title: Assistant Store Manager - London
Location:
London W1T
Salary: Dependent upon experience
Apply with CV and covering letter to londonjobs@parkcameras.com

The Role

An exciting opportunity has arisen for a driver Assistant Store Manager to help run our rapidly growing store in London, located just off Oxford Street.


Reporting to the Store Manager, you will help oversee a team of 10-12 and
be responsible for managing all aspects of the store – including people, sales, customer service, complaints, store merchandising, stock, security, cashing-up and opening/closing the store.  You will ensure that customers receive the best possible service, sales opportunities are acted upon professionally, orders are processed and despatched punctually, and any complaints are swiftly resolved.  You will be able to motivate and inspire enthusiasm within the team, whilst holding team members accountable for their performance.  You will drive the store performance forwards to meet the company’s growth ambitions.

 

The Person

The ideal candidate will be enthusiastic and energetic with a positive outlook, with strong a customer service ethic, commercial acumen, retail experience, an ability to get the best from people and great store retail experience.  As well as being flexible and adaptable you will be highly organised, have an eye for detail, be able to effectively manage your own time and prioritise tasks.


Retail experience in photography, consumer electronics or a similar sector is an essential requirement for the role, as is a proven demonstration of good loyalty to a past employer. A keen interest in photography is also highly desirable.

 

You will be hands-on and not afraid to get stuck in on a daily basis.  You will work closely with our operational, buying and finance teams to meet the company’s objectives.  You will be confident, work well under pressure and have strong leadership skills.

 


 Key Responsibilities

The main duties of the role include (with equal importance):

  • People Supervision
    • Supervising and motivating a sales team
    • Deputising for the Store Manager when unavailable
    • Helping induct and train new team members
    • Training and development on a continuous basis, sharing best-practice in customer service and sales skills, as well as new product training
  • Store Management
    • Resourcing – Helping plan adequate resources and suitable rotas to meet forecast demand
    • Personnel – ensuring that the appearance of the team meets the highest standards at all times
    • Merchandising – working alongside the buying team to present stock in the most appealing way
    • Cleanliness – ensuring that the store looks impeccable at all times
    • Events – helping to organise special displays, promotional activity and in-store events
    • Stock management – ensuring that procedures are followed to secure physical stock and minimise stock losses
    • Stock takes – working with colleagues to complete regular and accurate stock-takes
    • Click & collect – working alongside the operations team to ensure customer click & collect orders are available for collection on-time
    • Cashing-up – taking responsibility for accuracy of daily cash takings and reconciling errors
  • Customer Service
    • Customer service – ensuring that the highest quality customer service is provided to customers
    • Technical advice - answering general and product-specific customer queries, with a focus on giving excellent advice and sales conversion
    • Knowledge – being knowledgeable about our industry, customers and competitors, and sharing this with the team
    • Complaints - dealing with and resolving customer complaints professionally and promptly howsoever arising
  • Sales Growth
    • Sales growth – working alongside the store manager and commercial team to drive new and existing customers to store, and meet planned sales targets
    • Sales management – ensuring that the sales team meet individual sales targets
    • Upselling – ensuring the sales team seek and close appropriate opportunities to upsell value-adding items




Job Title: Customer Care & Sales Advisor
Location:
Burgess Hill RH15
Salary: Dependent upon experience
Contract Type: Full Time - 40 hours/week
Apply with CV and covering letter to salesjobs@parkcameras.com


The Role



Reporting to the Customer Care Team Manager, and working as part of a small team of 5-8, you will be responsible for managing all aspects of customer communication along a single channel –inbound telephone calls, or inbound email/website LiveChat/social media communications.

The Person


The ideal candidate will be enthusiastic and energetic with a positive outlook, with strong listening and customer services skills and the ability to proactively seek sales opportunities.  You will be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally.  You will have contact centre or sales administration experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer.  You will be comfortable using computers and have experience of computer-based sales and order management systems.

You will be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories.


Key Responsibilities


·         Inbound Telephone channel:

o   Ensuring inbound calls are answered to meet agreed abandon rate and answer time targets

o   Answering general and product-specific customer queries, using available resources

o   Seeking opportunities to make sales (in what is a competitive market)

o   Maintaining focus on achieving agreed call conversion rates, AOVs and attachment rates

o   Accurately entering customer information, sales orders and payments  on the system

o   Keeping appropriate call records for future reference

o   Dealing with customer complaints, resolving where possible and escalating where required


·         Inbound Email/Website LiveChat/Social Media channel:

o   Ensuring all inbound email queries are responded to within 24 hours

o   Dealing with website LiveChats in a promp and professionally manner

o   Responding to customer comments on social media (e.g. Facebook)

o   Responding to positive and negative customer reviews (e.g. Trustpilot)




Job Title: Store Sales Advisor - London Store
Location:
London W1T
Salary: Dependent upon experience
Contract Type: Full Time - 40 hours/week
Apply with CV and covering letter to
londonjobs@parkcameras.com

The Role


A great opportunity has arisen to join the London Store Sales Team in a sales advisor position.   Reporting to the Store Manager, and working as part of a small team of 5-8, you will be responsible for providing customers with great face-to-face service and product advice, closing sales, recording sales through the till and assisting the day-to-day store sales operations.



The Person


The ideal candidate will be enthusiastic and energetic with a positive outlook, confident and with strong listening and customer services skills.  You will want to provide great service and proactively seek sales opportunities without making customers feel pressured.  You will be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally.  You will have store sales experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer.  You will be comfortable using computers and have experience of computer-based sales and order management systems.

You will be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories.  You will be physically fit (on your feet all day) and maintain a smart appearance.  Good timekeeping, absolute honesty and integrity and reliability are also essential.


Key Responsibilities


  • Greeting customers entering the store
  • Assisting shoppers with product information and locating items they may be interested in
  • Delivering fantastic customer service and ensuring customers are delighted
  • Managing customer complaints and escalating to the manager where appropriate
  • Dealing with general queries and seeking advice from elsewhere where required
  • Processing sales through the till and ensuring relevant receipts and documentation are provided
  • Handling cash, debit or credit card
  • Handling returns, exchanges, part-exchanges, purchases of used equipment and in-store collections
  • Assisting with lab services when required
  • Assisting with pricing and label placement
  • Assisting with product placement and in-store promotional activity
  • Taking pride in the store and helping with general housekeeping/cleaning duties





Job Title: Store Sales Advisor
Location:
Burgess Hill RH15
Salary: Dependent upon experience
Contract Type: Full Time - 40 hours/week
Apply with CV and covering letter to salesjobs@parkcameras.com


The Role


A great opportunity has arisen to join the Burgess Hill Store Sales Team in a sales advisor position.   Reporting to the Store Manager, and working as part of a small team of 5-8, you will be responsible for providing customers with great face-to-face service and product advice, closing sales, recording sales through the till and assisting the day-to-day store sales operations.



The Person


The ideal candidate will be enthusiastic and energetic with a positive outlook, confident and with strong listening and customer services skills.  You will want to provide great service and proactively seek sales opportunities without making customers feel pressured.  You will be able to quickly build rapport with colleagues and customers, be able to deal with complaints calmly and professionally.  You will have store sales experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer.  You will be comfortable using computers and have experience of computer-based sales and order management systems.

You will be interested in photography, and show a natural enthusiasm for acquiring technical knowledge of new cameras, lenses and accessories.  You will be physically fit (on your feet all day) and maintain a smart appearance.  Good timekeeping, absolute honesty and integrity and reliability are also essential.


Key Responsibilities


  • Greeting customers entering the store
  • Assisting shoppers with product information and locating items they may be interested in
  • Delivering fantastic customer service and ensuring customers are delighted
  • Managing customer complaints and escalating to the manager where appropriate
  • Dealing with general queries and seeking advice from elsewhere where required
  • Processing sales through the till and ensuring relevant receipts and documentation are provided
  • Handling cash, debit or credit card
  • Handling returns, exchanges, part-exchanges, purchases of used equipment and in-store collections
  • Assisting with lab services when required
  • Assisting with pricing and label placement
  • Assisting with product placement and in-store promotional activity
  • Taking pride in the store and helping with general housekeeping/cleaning duties



Job Title: Buyer
Location:
Burgess Hill RH15
Salary: Dependent upon experience
Contract Type: Full Time - 42.5 hours/week
Apply with CV and covering letter to salesjobs@parkcameras.com


The Role

You will join a busy commercial department responsible for all product sourcing and ordering.

A full life cycle of product pricing, promotion and exposure, in conjunction with a number of suppliers, and individually managed accounts, mean this role involves co-ordinating across external suppliers and internal marketing teams. You will be responsible for achieving an annual sales target from both new and existing accounts.

The Person

An ideal buyer will be able to self-motivate and prioritise requirements, you will drive the supplier relationship forwards to meet the company’s growth ambitions.  You will have the following skills and experiences:

•    Enthusiastic and energetic with a positive outlook, with commercial awareness and sales/profit growth requirements awareness
•    As well as being flexible and adaptable you will be highly organised, able to effectively manage your own time and prioritise tasks.
•    Demonstrative retail buying experience is an essential requirement for the role, as is a proven demonstration of good loyalty to a past employer.

Key Responsibilities

The main duties of the role include:

•    Purchasing -
negotiating the best price on purchases, ensuring timely delivery, agreeing favourable payment terms
•    Supplier relationship management –
developing and maintaining strong working relationships with external suppliers/third parties including negotiating terms of contracts and annual purchasing targets
•    Stock control –
maximising availability of key lines whilst minimising inventory, ordering stock in a timely manner, managing down aged stock
•    Sales forecasting –
working with online and offline channel managers to ensure company sales targets are met, producing regular sales forecasts
•    Pricing –
setting competitive customer prices whilst maintaining targeted profit margins and responding to competitor’s price movements
•    Budgeting and cash flow management –
working with finance to ensure stock payments are within financial constraints
•    Supplier support –
working with suppliers to agree and claim financial support in a timely manner
•    Demand management –
monitoring, analysing and reacting to market fluctuations and changes in supply and demand in a timely manner
•    Training -
organising regular training events for in-store and telephone sales teams
•    Market analysis -
analysing consumer buying patterns, product knowledge (including attending UK and overseas trade fairs to source new products), predicting future market and product trends and providing regular market insight to the SMT
•    Marketing –
working with marketing to ensure initiatives are executed and appropriate marketing spend is allocated to various promotions according to product profitability, participating in suppliers’ promotional activities
•    Admin support -
Ensuring systems are accurate and up-to-date (including price lists, back order reports, buying/selling notes)


Job Title: Warehouse Assistant
Location: Burgess Hill RH15
Contract Type: Permanent / Full time
Sector: Retail
Salary - Dependent on experience
All CV’s to warehousejobs@parkcameras.com

Park Cameras is the UK’s leading independent photographic retailer, providing an unrivalled mix of imaging products, training, competitive pricing and customer service to both enthusiast and professional photographers.

We are a family run business, having been established for over 40 years and are a leading retailer in the specialist photographic market, with award-winning store, online retail, head office, warehouse, contact centre operation all based in Burgess Hill. We have recently opened a state-of-the art store in London with future ambition to become the first choice speciality photographic retailer in the UK.

This is an exciting and rare opportunity to join the company’s Mail Order team, during a period of growth and expansion.

Reporting to the Operations Manager, you should be able to work both individually and part of a team and have a strong work ethic.

As a Warehouse Assistant your key duties will include:

  • Processing orders
  • Picking and packing shipments
  • Booking in and storing stock
  • Processing repairs and returns
  • Any other duties

An ideal Warehouse Assistant will hold the following skills and experience -
Essential:

  • Strong attention to detail
  • Highly organised and methodical
  • Excellent numerical skills
  • Trustworthy and honest
  • Accurate
  • Ability to learn quickly
  • Problem solver
  • Good telephone manner

Desirable:

  • Previous experience in warehouse operations
  • Previous experience in retail
  • Previous experience working within a mail order operation

In return you will receive a competitive salary depending on experience.

If you meet the above criteria and have the necessary relevant experience please apply in writing, enclosing your CV.