Returning an Item

Returning goods to us is easy and straight forward . Simply read the following few notes and follow the step-by-step instructions.

• Firstly, please notify us that you are returning a product to us. This can be done either by speaking to one of our sales team on 08450 50 22 66, or by e-mailing us by clicking here.
• When notifying us about the return, please include your name, the product purchased, the nature of the return reason, a daytime telephone number to contact you on, and if possible the original order number.
• After notifying us that you are returning a product to us, we will issue you with a reference number which will be unique to you. This reference number helps us process the return quickly and correctly.
• When returning goods to us, we ask that you please include a covering letter with the goods. Occasionally customers send back just the goods, and this can make the process of sorting the return quickly and efficiently. Doing this, you can then be assured of receiving your refund or a credit towards another product or exchanged goods.
• The address to send back the goods to is as follows;

• For most items the best way to send your products back to us is via Royal Mail Special Delivery., as this is relatively inexpensive and is delivered quickly. However, this can differ depending on where you are sending the parcel from, and how heavy the parcel is.
• Please do not return any goods without following the above procedure. We will refuse to accept goods from couriers unless they have a returns reference number. You may lose your product altogether.
• We aim to deal with any returned items within 2-3 days of receiving them and will contact you as soon as we have had an opportunity to deal with the return.