Welcome to our Help/ Info page, here you will find answers to any questions you may have. For example "how much is delivery?", "What are your opening times?" etc. If you cannot find help here then please do not hesitate to call us on 08450 50 22 66.
Where can I find a Park Cameras store?
Park Cameras currently has two stores, based in Burgess Hill and Haywards Heath in the heart of Sussex, within very easy reach of Brighton, Crawley and Gatwick. Both of which are surprisingly easy to find and get to from all over the country. For details of how to find us, please click here.
Why should I buy from Park Cameras?
Park Cameras offers fantastic prices, a great choice and excellent service. That's why we have been serving Sussex and the rest of the UK for over 35 years and that's why we will continue to do so for many years to come. Whether you phone, e-mail, visit or write to us, you'll receive excellent service and good friendly advice. Just contact us and you'll see.
Park Cameras - much more than digital camera shops - have high quality showrooms where you can test out the latest digital cameras and get unbiased expert buying advice on digital cameras, digital SLRs, digital SLR lenses and the comprehensive range of other photographic and AV products we offer. Our excellent reputation, expert advice and breadth and depth of product ranges bring customers from all over the world to visit us. Our showrooms rival all digital camera shops in Brighton, in Sussex and in fact the whole of the UK so it is no surprise that with our incredible low prices that you'll regularly find our shops busy with camera enthusiasts from all over the country coming to see all the latest equipment under one roof.
What are your opening hours?
Both our branches are open from 8:30am to 5:30pm Monday to Saturday. We are closed on Sundays and most Bank Holidays.
I need help with products
No problem! Simply contact our knowledgeable sales team on 08450 50 22 66 or mailto:sales@parkcameras.comand we will be happy to help.
Alternatively please see our external links page for the Manufacturers websites
Do you "grey import" goods from other countries to be able to offer your low prices?
NO! Park Cameras only purchases UK stock direct from UK companies with UK guarantees, e.g. Canon UK , Nikon UK , Sony UK , etc, etc. We have excellent prices and like to be the lowest in the UK . If you find that our prices are not the best prices for digital cameras in the UK, you might find that other retailers are sourcing their cameras from overseas, including illegal imports from outside the EU. On top of our low prices, don't forget, that we offer unrivalled customer service and expert advice from literally hundreds of years of combined experience - so once you've chosen Park Cameras for the first time, you'll often want to come back again and again.
Do the prices shown include VAT?
All prices on this website include VAT at 17.5% unless they strictly say otherwise.
Can I reclaim the VAT?
Customers ordering from the Channel Islands and EIRE residents with VAT numbers are entitled to purchase goods from us VAT free.
We do operate the VAT reclaim scheme for customers taking goods outside the EU. However, we can only issue a VAT reclaim form if the goods are bought in one of our showrooms, NOT MAIL ORDER. We also have to see your passport and proof of address overseas. We supply this form free of charge for sales over £400 and when you leave the country you need to get the form stamped at the airport and send the stamped form back to us.
We also can deliver goods to BFPO addresses as long as the correct barrack's official order form is supplied. However we can only send parcels to BFPO addresses that are under £2500 and 10kg.
How long does it take for goods to be delivered?
Park Cameras aims to process all orders immediately and to dispatch items the same day. Credit card authorisation and seasonal demand can mean that goods that are not ordered early enough in the day will be sent out the following day but we do our best to dispatch as soon as possible. All methods of delivery are next day services, guaranteed before 5:30pm .
What are the delivery costs?
We offer free delivery for many of our products but please click here for a break down of our delivery costs
Problems navigating Park Cameras website/ shopping cart/ ordering page
Please don't worry if you are having problems using our website you can call us on 08450 50 22 66 and we will be happy to help. We also appreciate any feedback you might have regarding our website so please e-mail mailto:webmaster@parkcameras.com
How do I make a complaint?
Here at Park Cameras , we value our customer satisfaction very highly and make every effort to ensure that a high level of customer service if offered at all times. However, we understand that from time to time things can go wrong. If so, please e-mail us at mailto:sales@parkcameras.comor phone us on 08450 50 22 66 (local rate form landline) so we can put things right as soon as possible.
How do I return goods to Park Cameras ?
Please click here for information as to how to return a product to us.
What if I have a problem not relating to any of the above?
Don't worry we are always here to help, so contact us on 08450 50 22 66 or mailto:sales@parkcameras.com