FAQ and Help

Frequently Asked Questions

Here are a selection of the questions that we are frequently asked by our customers, please check below as the question you want to ask may already be answered here. If you still have a query after reading this list, please e-mail your question to sales@parkcameras.com. We aim to reply to e-mails as quickly as possible, most questions are answered within 24 hours. Alternatively please call us on 01444 237070.

What are your opening hours and how do I find you?
Park Cameras has a large showroom based in Burgess Hill which is very easy to find and get to from all over the country and we have a large car park. Alternatively, we also have a brand new store in the heart of London, just off Oxford Street. For directions, and our opening times, please click here.
 
What are the delivery costs? 
We offer free delivery for many of our products but please click here for a break down of our delivery costs
 
How long does it take for goods to be delivered?
Orders placed online before 5.00pm, over the phone before 4.30 Monday-Friday (excl Bank Holidays) are dispatched the same day. For orders placed after 4.30pm (telephone) 5.00pm (online), Park Cameras still aims to process orders immediately and to dispatch items the same day, but this can vary depending on seasonal demand. Credit card authorisation can mean that goods that are not ordered early enough in the day will be sent out the following day but we do our best to dispatch as soon as possible. Next  working Day delivery is our standard service offered by a courier. This is scheduled for the next working day before 5:30pm, but cannot be 100% guaranteed. If you need your goods delivered on a Saturday, or before a specific time, we can also do our best to arrange this for you. The charges for this service can be found in the delivery section of our website.
 
How do I return goods to Park Cameras? 
Please click here for information as to how to return a product to us.
 
Do you offer part-exchange on equipment? 
We will part-exchange used digital equipment which we deem to be in a saleable condition. Our used equipment page will show you the kind of equipment that we are currently selling and some guide prices
 
Is all your stock UK stock?
We only ever deal with UK suppliers with UK guarantees and will never import goods from another country. This is why we believe that we will be one of the lowest prices for UK stockists for all types of camera equipment.
 
Will you price match against another retailer?
We do attempt to price match against UK retailers who do not grey import goods (import them from another country). If you would like to check whether we will match another retailer, please call 01444 23 70 70 during our opening hours. When you call, please be ready with the quote from the other retailer.
 
Is this web site secure?
This web site is secured by industry standard encryption techniques, your details will be protected at every stage of your transaction. If you still do not feel happy placing your order over the internet, please feel free to call us on 01444 23 70 70 (open from 9:00am - 5:30pm Monday - Saturday, Sunday 11:00am - 4:30pm).
 
How do I provide feedback?
Here at Park Cameras, we value our customer satisfaction very highly and receive positive feedback from satisfied customers on a regular basis having made every effort to ensure that a high level of customer service if offered at all times. However, we understand that from time to time things can go wrong. If so, please e-mail us at sales@parkcameras.com or phone us on 01444 23 70 70 so we can put things right as soon as possible
 
Do the prices shown include VAT?
All prices on this website include VAT at 20% unless they strictly say otherwise.
 
Can we take off VAT to the Channel Islands?
We process many orders to the Channel Islands and are experienced in the deducation of VAT for these orders. We can not deduct the VAT from the delivery cost as we have to pay this cost to our delivery company.
 
Can I reclaim the VAT?
We do operate the VAT reclaim scheme. However, completed VAT reclaim forms cannot be supplied for goods sent out by mail order. This is UK law but we are able to supply you with a form for purchases made in our branches. We supply this form free of charge for sales over £400. We have to see your passport and proof of address overseas and when you leave the country you need to get the form stamped at the airport and send the stamped form back to us.
 
Can you deliver to an alternative address from the invoice address?
Unfortunately due to the amount of fraudulent orders which take place on the Internet every day, we have to be careful to ensure that orders are not sent to or intercepted by someone else. To this end, we can only send goods to an address which is registered to your card. If you would like it sent to your place of work, you could try to get this work address added to your card as a delivery address. We can not make exceptions to this rule, please call 01444 23 70 70 (see opening times above) for more details. 
 
How can I recycle my product?
In accordance with Regulation 31 of the WEEE Regulations, Park Cameras is obliged to offer a take-back option to all consumers whereby upon purchasing a new item, for example a digital compact camera, the consumer is entitled to dispose of their old digital compact camera through Park Cameras. As an organisation that also sells products online Park Cameras is also obliged to offer this service for any items purchased online. In this instance it is requested that in order to do this the customer initially contacts a member of the Park Cameras Service team at returns@parkcameras.com to arrange for the take-back to be carried out and, upon confirmation, send the associated item to; Returns Dept., Park Cameras Ltd, Victoria Business Park, York Road, Burgess Hill, West Sussex, RH15 9TT. Any WEEE item returned to Park Cameras will be logged and kept on record for a period of four years with details being made available to the Secretary of State as required.
Please note that Park Cameras are not obliged to cover the cost of any take-back in association with an actual transaction taking place, either instore or online. As such the opportunity to take advantage of the take-back is purely an optional one that the customer is able to take advantage of if they so wish and at their own personal cost.
 
Disposal of Waste Portable Batteries
As a retailer that provides batteries on a regular basis to end users we are obliged under The Waste Batteries and Accumulators Regulations Act to provide all of our customers with a safe and accessible way in which to dispose of their portable batteries. As an organisation that wishes to be compliant Park Cameras is now able to offer a convenient instore service for customers to return their waste portable batteries for further disposal by a professional organisation. Simply visit our Showroom in York Road, Burgess Hill and a member of the Park Cameras team will be only too happy to assist in your requirements.
 
What if I have a problem not relating to any of the above? 
Don't worry we are always here to help, so contact us on 01444 23 70 70 or sales@parkcameras.com

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