Dear Nick

I just wanted to say a huge thank you for your advice and excellent service.

We now have a working studio at our head office. All the equipment you provided us with is nothing short of excellent.

Yours sincerely

Richard Downey - 18/08/2010

I recently purchased a Macro lens from your company and would like to express my thanks for the prompt and polite service that I was given.

It is a pleasure in this day and age to obtain such a service and I can assure you that I will be using your company again for camera products when required.

Ref my battery pack, it arrived this morning in perfect condition, great service great price.

Thanks,

Ralph Dickinson - 12/08/2010

Thank you! My camera arrived on Monday as promised. I have filled in the enclosed form and sent it off and I just wanted to make it known to you how superb your telephone customer service ladies were. They were very knowledgeable, to the point and polite. I have highly recommended you to my friends.

I have not yet had chance to put the 7D through it's paces but the weekend is approaching and it will get a good playing with then.

Thank you all again for making this purchase a quick easy and pleasant experience.

All the best.

Daz. - 11/08/2010

I asked Sertac who his manager was because I wanted to pass on my enormous gratitude and thanks for the way he has dealt with what has been a virtually insoluble problem over several months regarding my piece of high end Canon Kit.

In my experience face with such intractable problems both individuals and businesses usually look for the easy way out – Park Cameras and Sertac have restored my faith in great service.

Please do thank him and thanks to Park Cameras.

Cambridge Jones - 17/07/2010

I'd just like to thank the sales team for the excellent service they have provided. The camera was out of stock when I ordered it and I was contacted the next day to inform me and to ask if I still wanted the product. I was then contacted again once the camera was in stock to confirm payment and delivery.

I am impressed by the service you provided which has not been my experience with some other dealers. Your communication and service delivery has been excellent. I would certainly buy from you again and would recommend your service to others.

Once again thanks.

Regards

Paul Grimwood - 11/07/2010

Many thanks for dealing with my order for a SIGMA f1.4 EX DG 50mm lens (Sony fit), so quickly and efficiently. I ordered this item from you on the 5th and received delivery the very next day. I shall certainly be letting my friends know that Park Cameras should be their first stop, when ordering anything photographic.

Best Wishes,

Mike Kelly - 07/07/2010

Hi Noel,

Thank-you, problem solved, re-delivered this morning before I left for work. Shall be playing tonight.

Please pass on my most sincere appreciation to Sertac and Kate both of whom were involved over a period of time when the camera etc. were out of stock. A positive aura of professionalism has exuded from all my dealings with Park Cameras and it would be remiss of me not to avail of the opportunity to acknowledge the attention to detail and care so abundantly lavished on a potential customer. It was particularly gratifying to converse with those with an easily understood accent and good working knowledge of my language regardless of where they may have originated from. Sadly lacking with others I had approached to order these items.

It shall be using Park Cameras for me in the future and I won't hesitate to recommend you to others with confidence. If you have a "platform" from which I may "sing" your praises and would wish me to use it, then please refer me to such.

Thanks again most sincerely for retaining my details and noting my interest, prompt contact when items were again available and rapid delivery.
Refreshingly professional, we will deal again.

Appreciatively yours;

Dessie Ross - 06/07/2010

Hi Chaps, thanks for your help with the above lens which you sent back to me. It arrived last saturday, a little later than we expected but there have been some problems as we all know. The lens is much better, although there is still some movement i expect it for the price paid, the important thing is that optically it is excellent, far better than my 75-300mm Canon (non-IS). The review in Photo Plus magazine was 100% accurate and one of the reasons i bought it from yourselves was your booklet that came with the Xmas edition. Your service has been excellent in every way and if you wish to use this e mail in this respect feel free. I have attached a couple fo photos i took with the lens, one at our match on Sunday, the other at the F1 testing in Valencia, i am really pleased with them. My 20D may be 'getting on' but is still a great camera. Keep up the good work and thanks again!

Matthew Bell - 22/04/2010

Dear Sir,

On Saturday I visited Park Cameras in order to research and possibly buy a digital camera.
The service I received was outstanding and I did want to thank the assistant…..who I believe was called Guy……for his patience (on quite a busy morning) and expertise in helping me choose my camera……a Sony HX5.
Both my husband and I were very impressed with his help and approach and I am sure that I will enjoy and hopefully (!!) get good results from my new camera!

With thanks again,
Yours,

Liz Samuels - 05/04/2010

Many thanks for completion of this order - second consignment arrived today.

Was impressed by the service and your contacts by phone.

Thanks again: pleased all round! Will certainly recommend!

JR.

Jeremy Roberts - 23/03/2010

Thank you very much for your speedy delivery of my spotting scope, ordered on a Friday at 4.45pm and told that it would be packed on Monday morning and the delivered on the Tuesday. What a service !; the package arrived on time, well packed in protective wrapping, full instructions and priced well below any other internet store. I will certainly be recommending you to friends and family. Thank you once again for an excellent service.

Robert Parsons - 22/03/2010

Dear Park Cameras

I just felt that I needed to drop you a line to thank you for the outstanding service which I recieved. Not only are you extremely competitive, but your service is first class and I will use you again and recommend you without hesitation. I placed an order on Thursday late evening, by 10:00 the next day I had recieved confimation, Zoe, even phoning me to confirm that the camera was black (I had asked this is the additional comment box online). Payment was taken and then I recieved a text on Monday saying that the package would be with me between 10:11 and 11:11, further adding that if this was not convient I could change it by texting them back. Why don't all postal services do this? The package arrived on time as promised, well packaged and as ordered. Many thanks.

What more do you really want from a company: Great website, great prices, great staff and they even use a decent courier.

Many many thanks

Mr N Twelves - a VERY satisfied customer

Mr Twelves - 08/03/2010

I was in the store today with a focusing problem for a Canon 5D MkII. Your man Stuart gave me a lot of time and attention but we were not certain the problem was resolved. He recommended a Firmware update or re-download. He recorded my problems on your records for use if the camera had to be sent to Canon repairers. The new firmware has resolved the problem so I would like to tell him that his diagnosis was correct, his expertise impeccable and service exemplary - and all I bought was CF Card albeit an expensive one.

Many Thanks

John Bonell - 08/03/2010

As a first time customer of Park Cameras I would wish to congratulate you on your speedy and efficient service. Ordered Nikon camera case Mon.01/02/2010, received correct goods the following day at 11.30 am. Difficult to expect or receive better customer service.
Many Thanks
Another satisfied customer!

Davette - 02/02/2010

Thank you for your next day delivery. We always appreciate good service.

We will definitely be ordering from you again.

Regards

Prevesh - 27/01/2010

Thanks very much.
Camera arrived at lunchtime on the 14th.
Fantastic service!

Simon Weeden - 17/01/2010

I ordered a lens from you on the phone yesterday afternoon and was astonished to receive it mid-morning today. This is a record in my experience so VERY WELL DONE- and KEEP IT UP!

Peter Oldridge - 31/12/2009

Good Evening,
I just wish to say how pleased i am with your service, as you are probably aware after my initial enquiry below i phoned to purchase the item on 10th dec and as promised i have received it today(11th dec). Thankyou for a very efficient service and will definetly be looking to purchase from you again, keep up the good work because service such as yours is quite rare speaking from my own experiences.
Thankyou again
Best Regards,

Ray - 11/12/2009

I would just like to say that i have had two dealings with Park Cameras and the service has been excellent. I wish more companies were like you.

Diana Dewberry - 10/12/2009

Dear Sirs

On the 21 November, 2009, I mailed in a request, to find if you did part exchange on cameras. I was duly replied to on that same day. It also gave me information as to the part exchange prices that I would get, subject to inspection. This was most helpful. 
I did think I would be unable to visit your showroom for over a week, due to hospital appointments, and sent a mail to you accordingly. I received a response from, Sara, on the 23rd.

As it transpired I was able to attend your showroom on the 23rd. And a very nice place it is. You were extremely busy, as perhaps you may expect, this time of year. I was served by, Matt, I think his surname was GROSSE. How lucky I was. Not only did he have to check the equipment I was part exchanging, but show me all the different cameras and lenses that I was interested in, from your website. I must have seemed like the, "customer from hell". Not a bit to Matt. He diligently showed me all the items and aided me with rights and wrongs of my ideas, or guided me to think more carefully about what I was trying to achieve.  My wife and sister in law ( over from Australia), were with me. They wanted to get a coffee as things were taking time. Matt even printed a map for them, so they new where to go. We don't come from the area.  Then carried on aiding me. I eventually made up my mind about what I wanted and completed the purchase and part exchange.

The service from Matt, and Park Cameras was amazing, above and beyond. My sister in law even commented on the brilliant customer service given and shown. The Australians expect a high level of customer service, she was really impressed.
So a very big, THANK YOU, to all at Park Cameras and especially Matt.

Yours Gratefully
Nigel Branchett - 06/12/2009

Hi

That's some speedy service you operate with. I ordered a Canon 7D, Grip, Battery and memory card at 15:00hrs on Monday 16th and took receipt of it all at 09:00hrs Tuesday 17th. Free delivery and a very competitive price. Well done.

Thanks

Paul C -19/11/2009

Dear Team,

The Olympus FE-5000 was delivered this morning at 10.30 on the dot. The battery has been charged and the camera, which looks very good, has been set up and is ready to go, beginning with an outing to Ascot racecourse tomorrow afternoon. Long may there be many more similar excursions and many more photos!

Many thanks for your very prompt service.

Good luck and best regards,

Tony Jones - 09/10/2009

Dear Sirs,

A line to say how pleased and impressed I am with PhotoSmart P60 (recently efficiently supplied by www.parkcameras.com in Sussex).

I have been pleased with the scans it has made of my 1950s B & W pictures as well as more recent colour prints. I had also found from your Support pages that there is a new software version where the resolution options are now increased to 600 dpi.

Dear Sirs,

I visited your store in Burgess Hill this morning on the recomendation of my brother, who lives in Huddersfield, West Yorkshire. As someone who enjoys photography but does not claim to be an expert I wanted to deal with someone face-to-face rather than take pot luck over the internet. On arrival I was quite daunted by the selection available for my Canon camera but your sales assistant, Sara Ingram, could not have been more helpful. Even though the store was busy she spent over an hour with me, explaining about lenses, etc, allowing me to try a number of different lenses on my own camera. When she was stuck for an answer she didn't waffle (I wouldn't have known if she was spinning a line or not anyway) but she happily disappeared and asked her colleagues to help, and made at least two trips to arrange for things to be brought out of the stock room. To be honest it was a pleasure to part with my money, as the buying experience was second to none and Sara and her colleagues are a credit to your business. It was well worth the effort to drive from north Kent to the shop.

Sorry if I have gone on a bit here but I genuinely believe that good, friendly, and knowledgeable customer service should be acknowledged.

Yours sincerely,

Nigel Jones - 05/10/2009

I have already been into your store on Friday afternoon and brought a 10-24mm nikon lens. I got some guidance from one of your team no. 6? this is taken from the till receipt. Please say a big thanks to him, he gave me lots of advice and support. I am very happy with my purchase and hopefully my husband will be too!

It sounds like there might be a christmas present in the making too

Much Appreciated - Jean - 04/10/2009

I phoned your sales line on Tuesday afternoon and ordered a Panasonic Lumix G1 with the two lenses. The very helpful salesman took the order, checked that the goods were in stock and assured me that as I live in Jersey the price would be less VAT.

The following morning at about 10:00 am the parcel was delivered.

So a big thank you for such speedy service at a price that can’t be beaten!

Kind Regards

Roger Crick - 01/10/2009

I would just like to say how impressed I was with the service I received from Zoe. I found Zoe to be helpful, informative and friendly.

I am also highly impressed with the speed that I received delivery of my order, ordered on Monday 14.30hrs and received on Tuesday.

I will have no reservations about recommending Park Cameras to my friends and work colleagues.

Thank you for excellent service.

Kind regards - John Elphick - 30/09/2009

Thank you folks. Once again perfect service. Ordered yesterday, delivered today. Undamaged having been well packed, and exactly what I ordered. What more could I want?

Regards,

Simon - 15/09/2009

Hi Park Camera’s
The LX3 got delivered yesterday. Can I just say thank you for a speedy service and your responsiveness to my questions before the sale – If you need anyone to fill in any feedback forms please let me know and you’ll get top marks from me :)

Best Regards
Andy - 15/09/2009

I have tried for the past two weeks to purchase a Pentax Optio M60 camera and on three occasions (on the internet) having paid immediately via PayPal have had emails several days later advising me that the camera was no longer available. I was desperate as this was a birthday present for Saturday 22nd August 2009.

I found the camera on your website around midnight and phoned this morning and spoke to Sertac to see if it was still available. After I had bored him with my story as detailed above, he very kindly checked with your shop to find me not only the camera but a leather case to suit and an additional memory card. Added to all this he has arranged next day delivery free of charge (company policy I know, but uncommon these days).

I cannot thank Sertac enough for the service that you have provided and I will have no hesitation in recommending you in the future.

Regards
Linda Harris - 20/08/2009

I would like to give some feedback on the excellent service provided when I visited your shop on Saturady (8th August 2009). This was my first vist and I was impressed by the whole set up. It is not often that products are displayed so well and such a variety is on display. Last time I was able to view so many items was at the in focus exhibition (NEC).

However, the main reason for e-mailing was to compliment your sales assistant who served me on the day. His knowledge of the product (Lowepro 600 AW lens rucksack) was excellent and his advice on whether my Sigma 800MM lens would fit with a body on was spot on. I knew the lens would fit but wasn't sure whether it would with a camera body on. He said it thought it would and it does!

I was also interested (but not expecting to purchase on the day) a Sigma macro lens. My problem was knowing which focal length to buy (70mm or 105mm). Once again he discussed what my main use was going to be then advised (his opinion) on what he thought would be the most suitable length. Following this I decided to purchase on the day and having now tried the lens his advice and opinion was spot on.

I would appreciate it if you would note this and thank him for his help. I didn't get his full name but the receipt shows "Andy F" and I believe he has been with your company for 3-months approx.

I shall certainly be using your Company again for future purchases, as whilst I live in Midlesex it was worth the journey to get great service. Thank You.

Regards,
Mike Kendall - 12/08/2009

Hi,

I would like to thank everyone at park cameras for the fantastic service I have received this week when placing my order with you. This was my first order with park cameras and also my first purchase of an upgrade to my trusty compact camera. Naturally, I was slightly nervous placing such a large order online, but I needn't have worried.

I did ring and speak to an advisor last week, enquiring about the camera I was considering purchasing. Unfortunately, I didn't note the name of the man who helped me, but his knowledge and enthusiasm was exceptional. He was able to explain to me all about the camera, the Panasonic Lumix G1, and this was probably the deciding factor in my decision to purchase the camera, and purchase the camera from your company.

I placed my order via your website on Thursday afternoon, and was delighted when the courier arrived on Friday afternoon, only 24 hours later. I found your website easy to use, with plenty of information and clear pictures of the items I looked at. There was also lots of additional information about photography, cameras and available accessories.

I am a frequent internet shopper, but can honestly say that this has been one of my best buying experiences. I would not hesitate to reccommend you to anyone and will definitely look to buy from you in the future. Apart from your dedicated staff, speedy service and great website, I believe that I managed to buy my camera for the lowest20price around. I did research into prices and availability of the camera with the twin lens kit, and found that your website was selling the camera for £10 less than anywhere else - and the other site didn't have the camera and twin lens kit in stock!

Finally, having been asked to provide proof of identity and address, reassured me that as a business, you are doing all you can to combat internet fraud. For a website that sells items of high value, this can only be a good thing.

I am a firm believer in credit where credit's due, and will hope that you will pass on my thanks to all of the staff involved. I am incredibly grateful for the service I have received.

Thank you,

Miss Emma Matthews - 18/07/2009

Dear Sirs

I am writing to you to comment on a visit that I made to your “new” premises on 11.07.09. I had not visited you at your new location before, but had visited your old shop in Burgess Hill and been impressed by the service there.

When I arrived at your new branch on a wet Saturday afternoon, I got the last parking space in the car park, and you were clearly very busy. Upon entering the shop I was stunned by the range of photographic equipment on display – much of it not in display cabinets, but out where it could be played with! I cannot remember ever seeing a camera shop with such a breadth, and depth of stock, including all the hard to find “bits and bobs”, as well as the pro spec equipment, not just the entry level equipment which seems to be all that your high street competitors keep in stock.

Despite it being so busy, I was approached by a member of staff within 30 seconds of arriving and he was not only helpful but knowledgeable (such a rarity in camera shops these days as I have become used to the teenagers in Jessops who know little or nothing about what they are selling and are clearly unenthusiastic about what they do). Also, while he went off to get me a lens that I was interested in, another member of staff approached me and asked if I needed assistance!! This makes such a refreshing change to your competitors who often seem to have only one or two harassed members of staff on at any given time, especially at weekends.

Not only did you have what I wanted in stock (a Nikon 70-300mm ED VR lens), but I also bought a camera case, flash & filter that I had not planned to buy, but because you had them in stock, on display, and the sales assistant knew enough about them to discuss my queries about these items I was tempted and bought them!

Despite the fact that I could have bought the lens £20 cheaper in Argos, and on line, I came to you with the intention of buying it as I believe in supporting local (I live in Reigate, Surrey – other than Jessops branches you are my most local camera shop) independent businesses, primarily for the reasons above: better stockholding, locality, staff knowledge and because I am pleased to see independent camera shops such as yourselves thriving as I believe that that is ultimately better for me as an enthusiast in terms of competition between dealers, support and stock availability.

I am now a confirmed Park Cameras fan, and have already enthusiastically recommended you to everyone that I know who has an interest in photography! I shall definitely be visiting you again!

Regards

Simon Trenerry - 16/07/2009

Hi
thank you very much for the very efficient and profesional manner in which you dealt with my order. I received my new sigma lens in a very speedy delivery 24hours after placing my order. I have already tried my new lens out and am really pleased with it. I also have to commend you very highly for the way my article was very securely and safely packed I will most certainly be using your services again
thank you

Hi

I had to let you know that my Lumix FZ28 arrived at 8:30am today.
You took my order mid morning yesterday! ( I was just hoping to receive it by this week-end!) Fantastic service by you and Royal Mail.
One of the things that really annoy many of us in Northern Ireland (part of the UK) is that so many retailers on the Mainland advertise FREE Delivery in UK, when they really mean GB or even just England and Wales. They could use Royal Mail just like you did, and probably do a lot more business over here as a result.
I accept that Courier services are probably cheaper than Royal Mail but at least Royal Mail dont charge any more for delivering to N Ireland.

Well done Park Cameras, for treating us in NI to sensible delivery charges.

Frank Jackson - 30/06/2009

Hi there,

Just to say my 5D mkII, which I ordered Friday came yesterday as promised via city link, well packaged and with the canon security tab in place which gave me the confidence that it was fresh off the shelf and unopened. I've not tried it out in earnest yet as I spent a couple of hours last night familiarising myself with the various buttons and functions and although it doesn't have the bulletproof feel of my 1D mkII it seems a better overall package for the normal amateur in many ways.

As you might imagine I did some considerable research before both deciding on the 5D mkII (not too much required here from a specification point oif view as I've already got a Canon system-just a bit more time needed to convince me to spend the £2k) and where to buy it from. Having dug a little deeper behind some of the offers on the internet it soon became apparent those that were cheaper than yourselves were often imported from either Hong Kong or the States. As I wanted peace of mind regarding any possible repairs and being able to travel through customs without any problems I decided on buying from a recognised photographic retailer and I'm glad I chose yourselves.

Thanks again

Adrian - 02/06/2009

Just a note to thank you for your outstanding service today and for previous orders: I have just received the Olympus 70-300mm lens I ordered on Sunday evening, which nobody else even had in stock – I expected to wait a few days for delivery and I haven’t had to and it was a discount price – what more could I possibly ask! You have moved up to my first choice online store now & I’ll certainly be back soon.

Thank you very much

Sally Tonge - 28/04/2009

Just a note to congratulate you on your excellent service. Yesterday I spoke to a salesperson who could not have been more helpful, and today my camera has just been delivered. Time taken, less than 24 hours.
Outstanding service, well done!

Iain McFalls - 21/04/2009

Received my order this morning before 10.30 as promised. As a professional photographer for some 25yrs+ may I thank you for your prompt and professional service. Great lens, Great price, and Great service!

Matthew - 16/04/2009

I received the case today. I'm impressed with the speed of delivery and will bookmark your website so I can return in the future!
Thank you!
Lynne - 16/04/2009

Dear Park Camera Team,

Thankyou for delivery of Nikon D3X, lenses and accessories that arrived safely this afternoon. I, m over the moon with the camera. I,ll be in touch soon for other things, ie, a new bag or rucksack and maybe a new tripod. Thanks again,

Regards Lynne Gorrie - 10/03/2009

Hi,

Just to let you know, the lens arrived safely today. Have already started using it – very pleased!!!! Many thanks for your assistance. Will buy from you again in the future.

Kind regards

John Atkins - 04/03/2009

Hello
I just wanted to say a big Thank You for your wonderfully quick service - I ordered my Canon Case for the G10 yesterday afternoon and it arrived this morning at 8 am. After a lot of trouble with Canon themselves (online) to obtain this case which was apparently not in stock (and having to wait 5 weeks) - I am, as you can imagine very pleased indeed now to have one - and which was received so quickly. Congrats Park cameras on your truly excellent service! - I can well understand your award for being a great Photographic supplier.

Sincerely
Michael Aldrich - 28/02/09

Dear Park Cameras sales team,

Thank you very much for your prompt and efficient service - and for selling a great camera at a great price!

Kind regards

Rachel Oliver - 25/02/2009

Hello

Received first thing this morning, tested tonight, work perfectly. Really impressed by the service.

Thanks

Dave - 24/02/2009

Hi,

I have just received my Nikon SB900 which I only ordered from you yesterday, I have to say that from my first order I will certainly be using your company again as the speed I received my order was first class it arrived at 10.30am this morning, so thank you very much for that.

Well done at Park Cameras.

Kind regards,

Kevin Pengelly LMPA - 24/02/2009

Hi Martin,

I just like to say thanks for the quick response, I never really had customer service like this, much appreciated. Rest assured i will definately be buying from Park Cameras again, my friends and colleagues will know about this great service you guys have provided me. Many thanks.

Ed - 13/02/2009

Hello there,

I would really like to thank you for a quick response and supply of my order (Canon lens) it came very well packed, I could not believe how quick it came. You will be recommended when anyone asks.
Thank you once again.

G.Reading - 30/01/2009

Dear Sirs
This is the first time I have been motivated to write to a company, in praise of both the service and the product. The Samsung GX-10, which I bought in December 08, is proving to be a wonderful camera, offered by you at a great price, and I consider myself very lucky to have obtained it, especially with a two year guarantee. The delivery also was first class. It came on time and overall, I am extremely satisfied to have dealt with Park Cameras.

Regards,

Frank Eaton - 29/01/2009

Hi,

This is just a quick note to acknowledge receipt of the Pentax 16-45 lens which I ordered YESTERDAY (14.00) ! Less than 24 hours for a delivery to Northern Ireland is nothing short of amazing. Please accept my thanks and gratitude for a service, which surely can be second to none.

Looking forward to dealing with you again

Regards

Eddie Cameron - 28/01/2009

Dear Park Cameras,

I have just received the two items listed below and would like to thank you for the superb service you have provided.

I ordered these items with you because your price for the lens was the best I could find from a reputable dealer and £15 for the Nikon filter was a steal! When I telephoned, on the 21st, to check the progress of my order I was told that the lens was out of stock when my order was received but new stock had since been received and the lens was being dispatched that day.It was delivered to my home yesterday but unfortunately I was at work so received it today.

I know that the price of the lens has increased significantly - along with many other items - since I placed the order and was concerned that I may have been charged the price at point of despatch.I'm sure you can imagine my delight when I checked the invoice and saw that whilst the increased price was shown a discount had been applied that reduced the price to that at the time of ordering.

Once again, thank you.

Best wishes,

Alun Jenkins 23/01/2009

Gui,

Thanks for the prompt response. It worked a treat. As they say "you made my day".
Thanks again

Regards,

Will Weatherup 07/01/2009