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What are Epson CoverPlus Service Option Packs?

Epson CoverPlus Service Option Packs are a simple way to purchase additional after sales services from Epson. Extended Warranty, Enhanced Warranty, Installation and Training services are available by purchasing the correct Service Option Pack for the Epson product you have and the service you require.

    Step 1: Decide which service you need for your Epson product.

  • 3 year Extended Warranty Service - Extends the standard warranty supplied with your Epson product to 3 years from the date the product was purchased by its first user.

  • 1, 2 or 3 year Enhanced Warranty Service: Provides on-site Enhanced Warranty Service for a period of 1, 2 or 3 years after purchasing the pack. An engineer will visit on-site within 8 working hours after contacting Epson to report a fault. The product will be repaired or replaced within 16 working hours of the call to Epson. Includes the supply and installation services kits on models that require them and annual service checks. Starts from the date the Services pack is purchased with Epson.

  • Installation Service: Includes unpacking, setup and configuration at your premises, supervision and assistance to install the software drivers supplied with the product on one computer and one server, connecting the product and testing to ensure correct setup and configuration. Packaging can be removed and disposed of if requested. Delivery of the product is not included.

  • Training Service (for Administrators or Key Users):Training will vary depending on the model and customer applications but will generally include: use of control panel buttons and switches, changing default settings, when and how to replace consumables, loading paper, user maintenance items, assistance to install the software drivers supplied with the product on one computer and one server, using the driver software and advice on how the product can be used for the purpose for which you purchased it.

    Notes:
    1) Epson Service Option Packs to provide both Installation & Training Services are available for some models.
    2) Some services are only available for specific models.

    Step 2: Purchase the Epson Service Option Pack number appropriate to your Epson product and the service you need (pack 10, 20 etc.)

    If you don’t know which pack number you need, ask your dealer for advice, view the CoverPlus Service Pack Table, or contact us by clicking us by clicking here

    Step 3: Exercise your option by registering the pack.

    Extended or Enhanced Warranty Services MUST BE REGISTERED WITH EPSON BY PHONE WITHIN 14 DAYS OF PURCHASING THE OPTION PACK. DO NOT WAIT UNTIL YOUR PRODUCT NEEDS REPAIR. You can book Installation or Training Services by contacting Epson to arrange an appointment (after your product has been delivered).To exercise your option and register with Epson, you will need the model and serial number of your Epson product, the date it was first purchased, and the Service OptionPack Authorisation Number included in this pack.


Activating your Epson CoverPlus Service Option Pack
Epson will become obliged to provide services to you only when you exercise your option and register with Epson which of the offered service options you wish to accept. Before activating the pack and accepting  
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